Frequently Asked Questions
Why rent a DVD? Renting titles allows you to spend your horse budget a bit more wisely. Rent rather than buy that DVD you saw advertised in a magazine or catalog. The DVD’s content may be exactly what you expected and be totally fantastic. Then again, that same DVD may be a big disappointment. It wasn’t what you expected. barnsweetbarndvds.com gives you the alternative to try it before you buy it. Let’s face it, DVDs are expensive. Why have a personal library of titles you will only watch once? What are the benefits of membership? barnsweetbarndvds.com is the most comprehensive source of equine and equestrian DVD rentals on the web! We carry all the latest titles from horsemanship, to equine health, to English and Western riding disciplines, to world-class competitions and everything in between. Our collection continues to grow with new titles added monthly. Whether you’re curious about equestrian sports, a new rider, or a seasoned horseperson, you’ll find DVD titles to pique your interest. Explore and experience various philosophies and disciplines. You’ll have the opportunity to train with the masters! The top clinicians and events delivered to your door when the time is right for you. How do I join? Click the join now button and an email will be sent to signup@barnsweetbarndvds.com. Your email will be added to the newsletter distribution list. Notices of new titles, promotional events, customer reviews and the like are communicated through the newsletter. You may unsubscribe at any time by sending an email to signup@barnsweetbarndvds.com with unsubscribe in the subject line. What are the membership fees? There are no fees to join BarnSweetBarn.com! It’s free! If membership is free why do I have to submit my credit card? A credit card is required to secure the account as well as to prevent fraudulent accounts. Fraud drives up the cost for all our members and BarnSweetBarn.com makes every effort to reduce fraud and keep subscription fees down. Also, we are only able to mail DVDs to the billing address on the credit card used to secure the account. As a member of BarnSweetBarn.com be assured that suspected fraudulent accounts will be suspended and investigated by postal authorities and the fraud divisions of the related credit card companies. How does the rental program work? You choose which titles you’d like to rent. It’s sent to you in a 2way postage paid return mailer via the United States Postal Service (USPS) first class mail. When you’re ready to return the DVD, insert the DVD in the return mailer and drop it in any mailbox. There are several monthly rental subscriptions to choose: One At A Time, MonthlyDuo, and TriPack. How long is the rental period? You may have the DVD as long as you like up to the subscription plan limit. For example, with the Monthly Duo (2) two DVD subscription, you may have (2) two DVDs in your possession during a 30 day period; new titles from your wish list are mailed when a DVD is returned. Should you choose to keep a DVD for a longer period it will count as one of the titles in your subscription limit; e.g. in a 30 day period it’s possible that you will receive (1) one new title because you choose to keep one of the titles longer than 30 days. Can I purchase DVDs? At this time we offer a rental based service. In the next phase of our development DVDs will be available for purchase. You will have the option to purchase a brand new shrink wrapped DVD as well as the ability to “purchase my rental copy”. We will also offer from time to time discounts on previously viewed titles and clearance specials in the Run-In Shed. Without a doubt you’ll want to visit the Run-In Shed often for the latest bargains. How long will it take to receive my DVD? All DVDs are mailed no later than the next business day by USPS first class mail from Hollis, NH. The USPS estimates first class delivery within 2-5 days. Occasionally postal delays do occur and your DVD may take longer to arrive. My DVD hasn’t arrived. Now what? We certainly understand that things happen. Sometimes mail gets lost and is not delivered. If a title we show as shipped never arrives or one that you have placed in the mail does not show up as being checked in, please call customer service toll free at 1-866-781-5034 or send us an email at accounts@barnsweetbarndvds.com and we’ll rectify the problem. What if I receive a DVD that won’t play or was damaged in the mail? If you receive an unplayable DVD, please report it to us right away. We’ll immediately send out a replacement. The DVD I received skips or sticks frequently when played. What do I do? When a DVD skips or gets stuck at a particular spot it is generally due to debris on the disc’s surface. BarnSweetBarn regularly inspects all of our DVDs and perform a routine cleaning of their surfaces. If you do however receive a disc that skips or freezes, please include a note on the DVD’s protective sleeve when you return it so that we can investigate it ourselves. Often, just gently wiping the surface of the DVD with a clean soft cloth away from the center of the disc (never in a circular motion) solves the problem. Also, a dirty lens in the player or some other technical problem with the player may cause skipping and/or freezing. If we find a disc that has been damaged in some way it will be removed from our inventory and replaced. I lost the prepaid return envelope. How do I return the DVD? Notify us and we’ll send you a return mailer. Alternatively, you may mail back the DVD to
Barn SweetBarn LLC If you have a second mailer, two DVDs may be inserted in a single mailer to be sent back to us. Be sure sufficient postage is affixed to cover the additional weight of the second DVD. I lost the DVD or damaged it now what? We are well aware that even with the best of intentions a DVD may get lost or destroyed while it’s checked out to you. Please call customer service toll free at 1-866-781-5034 or send us an email at accounts@barnsweetbarndvds.com and we’ll handle the situation on a case by case basis. Can I pay by check or be billed in the mail? Not at this time. We require a valid credit card for every subscription plan. This is necessary to verify account information, secure orders, and prevent fraud. What is my “Rental Queue”? Your rental queue is the list of DVDs you’ve selected to rent. You may update and edit your rental queue at any time. We recommend that you always have 5-7 titles in your rental queue. That way you’ll always have a DVD ready and available to be sent out to you. We make every effort to send out DVDs in your rental queue as you have prioritized them. Occasionally your first choice may not be available. We’ll send out your second or third choice, we want to ensure that you have a great DVD to watch. The description of the DVD indicates that the title is a 2 disc set; does that count as 1 or 2 rentals? Single titles that have 2 discs are considered 1 rental. Those single titles that have more than 1 disc are clearly identified in the description. Each disc will be mailed in its own individual mailer. The mailers will be labeled as disc 1 of 2 and disc 2 of 2. How do I cancel my membership? You can cancel your membership at any time by logging on to the Contact Us page and asking us to cancel your membership. Any outstanding DVDs in your account must be received by us within 7 days. DVDs not returned to us within the 7 day timeframe will be charged to your credit card at the standard retail price and will be yours to keep. Barn Sweet Barn LLC does not provide refunds or credits for any partial monthly membership periods. It is recommended that members cancel at least one week before their billing anniversary date. When will I be billed? Your flat monthly membership fee is automatically billed on the monthly anniversary of your first charge. For example, if your first charge was on the 20th of the month, your next charge is on the 20th of the following month. Can I make copies of the DVDs I rent? We at Barn Sweet Barn LLC take United States and International copyright laws very seriously. No copying, reproduction, public showing, or commercial use is authorized or permissible. Barn Sweet Barn LLC provides DVDs solely for the personal and noncommercial use for their members. Please refer to Terms and Conditions for additional information. Barn Sweet Barn LLC is not responsible for damage caused to your DVD burner if you violate any of our terms of use by copying our DVDs. You will also be held liable for any damage caused to our DVDs that has resulted from an attempt to make a copy of them. |
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